Returns & Replacement Policy
If your jar arrives damaged or leaked in transit, we promise an immediate 100% free replacement with zero return hassle.
Click a Photo / Video
Take 1-2 clear photos of the damaged glass or seal upon unboxing within 48 hours.
WhatsApp Kitchen Desk
Send the photo with your Order ID to our WhatsApp team. Verified in 2-4 hours.
Instant Free Re-Dispatch
A brand new jar is immediately packed and shipped to you via priority air courier.
100% Eligible for Free Replacement
- ✓Glass jar cracked, chipped, or broken during courier transit.
- ✓Mustard oil leakage due to broken seal before delivery.
- ✓Incorrect product variant or weight dispatched by mistake.
- ✓Package lost in courier transit beyond guaranteed window.
Food Hygiene Ineligibility
- ✕Opened and consumed jars cannot be returned due to FSSAI food safety laws.
- ✕Natural artisanal variations in pungency or sunlight-cured color.
- ✕Damage reported after 48 hours of doorstep delivery.
- ✕Incorrect address provided resulting in repeated failed delivery.
1. Food Safety & Return Policy
As an artisan food producer working under strict food safety and hygiene protocols, opened food products (Achar, Mithila Makhana, Masala Chana) cannot be physically shipped back to our kitchen once unsealed. However, if your order arrives damaged, leaked, or incorrect, our 100% Transit Guarantee takes care of everything with immediate re-dispatch.
2. Step-by-Step Replacement Claim
To claim your replacement:
- Take 2 clear photos or a short video showing the outer box label and the damaged jar.
- WhatsApp the photos with your Order ID to our kitchen desk at +91 88604 88004.
- Our team will verify the damage within 2 to 4 business hours and immediately generate a replacement tracking AWB.
3. Order Cancellations
You can cancel your order free of charge anytime within 4 to 6 hours of placing it on our website. Once your order has been packaged and handed over to BlueDart or Delhivery, cancellation is no longer possible.
4. Refund Processing Timelines
In cases where you opt for a monetary refund instead of a replacement jar, the full amount will be credited back to your original payment mode (UPI, Debit/Credit Card, Netbanking) within 3 to 5 business days. For Cash on Delivery orders, refunds are issued directly via instant UPI transfer upon providing your UPI ID.
Need Help with a Damaged Package?
Send us a photo on WhatsApp and our kitchen team will dispatch a fresh jar immediately.